General Questions

What is an Online Class. How does it work?

An online class is a form of web-based training. It all happens online. Each lessons consists of videos, text, reference links and downloads. You find all these materials on the website when you register for the class.

What are webinars?

Webinars are online lectures which take place live in a webinar room. The webinar room is like a chat room but the tutor can show presentations and video. Our webinars usually consist of a lecture and then video chat with the students.

What are the technical requirements to attend the webinars?

The only thing you need is a computer with working speakers (audio) and average to fast internet connection. Microphone and web cam are optional. You can also chat without having a camera or microphone. But you have to make sure that your computer speakers are working so that you can hear the rest of the participants.

What are live Q&A sessions?

The live Q&A sessions take place in the webinar room. The technical requirements are the same as for the webinars. During the Q&A sessions we discuss the class, answer your questions and sometimes critique on assignment work.

What is a Self Study Class?

Requirements vary, but typically learners work independently and submit assignments when they have completed them. Of course feedback from me will be provided on each of your assignments.

The self study paced classes have modules which are released gradually. Similar to the live classes, this gives you time to focus on each module and not be overwhelmed by all the material. It gives direction to the study process and makes it easy to complete the class.

Accounts Question

I have trouble logging in my account?

Please clean your browser cache and cookies. It is important to make sure cookies are cleaned. If you still have trouble try another browser. Contact me if none of the above helps

Why new registration email is sent each time I sign up for a new class on this website?

Every time you sign up for on of our classes you will receive a registration email to complete the sign up process. If you have an existing account already please choose “Existing User” and continue the process.

Can I cancel my account?

Yes just send an email and we are going to erase all your data.

Extensions

Are there any extensions available when the class ends?

Most of our classes have a time limit after which your access expires. Extensions are available to purchase once the class ends (if you still need to watch some of the lectures and submit assignments). The price of the extensions differ from class to class. Please ask before or after signing up.

Is the class access period sufficient for me to finish on time or do I have to purchase an extension afterwards?

Our classes are allocated generous amount of time to finish all assignments and even revisit the materials. We have few cases where students need to extend. This is rather an exception than the norm. 

The Foundation Class

Is this purely a technical class? I am already proficient in Illustrator. What can I learn here?

This is not a technical class only. The technical part – illustrator processing is only a portion of it. I am teaching the whole process of creating good graphics, from the research phase, simplifying drawings for design purposes, drawing confidently, processing in Illustrator, to packaging and selling, tips on marketing and much more! Knowing the technique alone will not guarantee that you will create successful graphics. Knowing the whole process will give you the tools to succeed with creating sellable graphics.

I am not sure if I have intermediate drawing skills (I do not have education in arts)

This is primarily a design class. In our work we will not need fine art pencil drawing and advanced techniques like shading or dimension. If you can capture the basic form of objects, this class will be very helpful. And many of my students start by saying they can not draw well and end up with gorgeous drawings. Much of it is fear and self doubt.

I have never worked with Illustrator before, can I take this class?

Yes! We have many success stories in this class of students who never worked with Illustrator before the class and were able to create vector drawings by the end of it. We will be using some very basic, key techniques to process the graphics. There will be step by step tutorial how to process your images. Before the class you can watch some helpful videos which introduce the most important Illustrator tools. I will be sending some resources and a list of materials some weeks before the course start.

What is not covered in this class?

In this class I will not teach the following:
– how to create fine art pencil drawings, how to paint
– branding and logo design is not covered
– website and blog design
– Illustrator techniques which are not related to hand drawn graphics

The price of this class is relatively steep compared to other online courses

This is going to be practically one on one teaching even though it is happening online. The time that I will spend with you will guarantee that you stay on track and learn as much as possible in this course. Also very few other courses will give you all the tools and information how to design good graphics. Many online classes for $20 will only give a taste of the topic, show some processing tips. This class shows my complete process of design in detail. I share things I have learned in the last years working with hundreds of clients, having a design business, selling graphics. The feedback on each of your assignments plus the live Q&A sessions are feature that not many other online classes offer.
Some of the ways this class will return investment (many times over) by:
– save you money on purchasing graphics. Once you learn how to make the graphics yourself you will not have to spend so much on purchasing graphics for your projects.
– create and sell clip art can open a new income channel for you (so important for freelancers!)
– being able to offer some unique drawings will give you ground to price your services higher.

What is the refund policy?

If you are not happy with the course presentation, materials and outcome, I will refund you. One condition for a full refund is that you submit all assignments and that there is no visible improvement in your work. Please note that Paypal does not issue refunds for services and this class is considered a service. In case you directly file a dispute on paypal this will tresspass on my terms of service and will result in termination of your account and you will loose your deposit. So please contact me before you consider doing this. I will always try to help if there are specific circumstances that require you to cancel the class.

If I choose the instalments option do I get access to the class immediately after first payment?

Yes, you will get immediately access to the class and get modules released weekly.

Payments, Discounts and Refunds

What Payment methods do you accept?

We accept credit card payments and PayPal.

Why new registration email is sent each time I sign up for a new class on this website?

Every time you sign up for on of our classes you will receive a registration email to complete the sign up process. If you have an existing account already please choose “Existing User” and continue the process.

Can I get a discount?

Sign up for the newsletter! There are promotions during the year with discount codes for the newsletter members only. We a have a scholarship program where one scholarship is awarded every 3 months. Also existing students have access to the link share program where we offer banners and buttons for your blog with affiliate link. Each new student referred by you, earns credit for future classes.

What is the refund policy?

If you are not happy with the course presentation, materials and outcome, I will refund you. One condition for a full refund is that you submit all assignments and that there is no visible improvement in your work. Please note that Paypal does not issue refunds for services and this class is considered a service. In case you directly file a dispute on paypal this will trespass on my terms of service and will result in termination of your account here and you will loose your deposit. So please contact me before you consider doing this. I will always try to help if there are specific circumstances that require you to cancel the class.